FAQ

Aye, do you have customer service?

Of course we do!  Our friendly customer service rep is available to answer your questions at hello@dirtywicks.com

 

Aye Bruh, I need my candle ASAP.  How long will it take to arrive?

Orders ship out within 7-10 business days and it can take up to an additional 2-3 days to arrive via USPS or UPS depending on your address.

 

What type of wax do you use?

Virgin (lol) Coconut Soy. Our wax is 100% vegan friendly! Paraben and phthalate free.

 

How long do your candles burn?

Our 9oz. candles will give you a 50+ hour burn depending on how you care for your candle. *Please see candle care instructions*

 

How long do your diffusers last?

Diffusers can last up to 1-2 months before needing a refill.

 

Do you actually make these candles?

Yes we do!!!! We hand pour each and every candle and wax melt. We also handcraft each and every diffuser, and car freshener. 

 

What if for some STRANGE reason I don't like my product?

All of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment, if photographic proof of an unused product is submitted to hello@dirtywicks.com within 7 days of delivery.

 

Do you ship internationally?

Not at this time...We only ship within the United States. Hopefully we will be internationally known soon!

 

Do you offer gift cards?

Yes we do!  They are available on our website under "Gift Cards".

 

If you have any other questions please email us at hello@dirtywick.com